At Divorce.com, we are committed to creating a better, healthier way through divorce. This Refund Policy outlines the conditions under which refunds may be granted, ensuring transparency, fairness, and success. 

Our Refund Policy and Guarantee

We will issue refunds for our fees within the first 30 days of purchase if a customer has not submitted their answers to generate paperwork.  We cannot grant a refund in cases where a customer has accessed forms or filing instructions. Our services are sold as complete packages, and we do not support partial refunds or downgrades. Once a package has been purchased, refunds are only available within 30 days, individual components of a package cannot be refunded separately. If mediation sessions have been used, they are not refundable. 

Third-party services purchased through Divorce.com are eligible for a refund within 30 days of purchase. Sessions with our independent attorney network are refundable within 90 days of purchase. 

Beyond 30 days of purchase, if your filing is not accepted by a court, we’ll help you make it right and, if we can’t, we’ll refund our fees on your divorce paper generation. 

Refund requests can be initiated through your account profile or by contacting customer support.  If a purchase was made using our financing partner, Affirm, refunds will be initiated by us and funds will be returned by Affirm according to their terms.  

For any further assistance, our customer support team is available to guide you through the process.

Refund limitations

Refunds cannot be granted for personal circumstances such as changes of heart, reconciliation, or unforeseen complications unless the eligibility criteria outlined in this policy are met. Additionally, while we provide thorough and legally sound documentation, we cannot guarantee that a spouse will sign the required documents. In cases where a spouse refuses to cooperate, we are unable to provide a refund.

We are unable to refund fees paid on behalf of third parties that cannot be recovered. For example, if electronic filing has been completed and court fees have been paid, those fees are non-refundable as courts do not issue refunds to us.

Security

We have implemented reasonable measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. No data transmission over the Internet, mobile networks, wireless transmission, or electronic storage of information can be guaranteed 100% secure. Where We have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. You provide us with your information at your own risk.