At Divorce.com, we care about our customers and stand by the quality of our services—so we’ll refund our fees on divorce services within the first 30 days of purchase if you're unhappy with our services. Beyond 30 days of purchase, if your filing is not accepted by a court, we’ll help you make it right and, if we can’t, we’ll refund our fees on your divorce paper generation. Call or email us and we'll process your refund.
What it doesn't cover
We provide significant services beyond the generation of your divorce forms. Answers to common questions, filing instructions, and customer care provided during the process of using our site are just some of the valuable services we provide. For this reason, we unfortunately cannot grant a refund in cases where a customer has accessed our post-purchase services, including our Case Manager services, post-purchase questionnaires, forms, instructions, and customer care center, unless there’s a flaw in our underlying documents. If you have not accessed our post-purchase services, however, you can request a refund within 30 days of purchase.
In addition, we cannot guarantee that a customer's spouse will sign the documents and cannot provide a refund where the spouse refuses.
We cannot provide refunds for fees we collect on behalf of third parties. For example, if you purchase the electronic filing of your documents, complete the documents, and we pay to file with a court, we cannot refund the fees to you. Similarly, if you purchase a package with prepaid shipping labels, we cannot offer a refund for those labels. Finally, fees paid directly to, or for access to, lawyers or for mediation services are not covered by this guarantee.
Security
We have implemented reasonable measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. No data transmission over the Internet, mobile networks, wireless transmission, or electronic storage of information can be guaranteed 100% secure. Where We have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. You provide us with your information at your own risk.